# AppReply

> AppReply (appreply.co, made by Rasliak Labs in Oslo, Norway) is app review management software for mobile app and game teams. It puts reviews from the App Store, Google Play, Samsung Galaxy Store, Huawei AppGallery and RuStore in one inbox, replies automatically in 100+ languages from your help docs and approved answers, analyzes feedback by topic, release and market, and checks every published reply against your own quality checklist (Reply Quality). It suits teams that run several apps or markets and want replies to go out without someone watching the queue. Reviews can create Zendesk tickets or Intercom conversations, and alerts go to Slack, Microsoft Teams, Discord, Telegram, email or a webhook. There is a free plan, paid plans start at $79 a month billed yearly, and there is a 10-day Pro trial with no credit card. Customers include Vivaldi.

Product documentation is on a separate site: https://docs.appreply.co. Its index for language models is https://docs.appreply.co/llms.txt, and the full text is https://docs.appreply.co/llms-full.txt.

## Start here

- [Homepage](https://appreply.co/): App review management you don't have to watch. What AppReply does, who uses it, and how to start a trial.
- [Pricing](https://appreply.co/pricing): Free is $0. Standard is $79 a month billed yearly ($948/yr) or $99 month to month. Pro is $299 a month billed yearly ($3588/yr) or $375 month to month, and adds custom topics, AppReply MAX and Reply Quality. Enterprise starts at $999 a month, volume-based, with managed setup. Prices exclude VAT.
- [FAQ](https://appreply.co/faq): Supported stores, response workflows, Reply Quality, security, setup and billing.
- [Customers](https://appreply.co/customers): How Vivaldi increased review reply coverage, and the review volumes AppReply handles for teams behind apps with 1.7B+ combined downloads.

## Use AppReply from AI assistants (MCP)

- [Claude connector (MCP)](https://docs.appreply.co/integrations/claude.md): AppReply runs a remote MCP server at https://appreply.co/mcp. Add it to Claude as a custom connector (OAuth sign-in, one AppReply organization per connection) to ask about unreplied reviews, review insights, your knowledge base and public app store data. It is read-only: it cannot reply to reviews, approve drafts or change settings.

## Product

- [App store review monitoring and alerts](https://appreply.co/product/monitor): Reviews from five stores in one feed, with new reviews, summaries and rating-change alerts routed to Slack, Teams, Discord, Telegram or a webhook.
- [Review replies and the MAX reply agent](https://appreply.co/product/respond): One reply queue across every app store. MAX drafts each answer from your help docs, approved replies and brand guidelines, then checks its own draft before it goes out.
- [App review analytics](https://appreply.co/product/analyze): Analyze reviews by topic, sentiment, release and market, compare versions, track competitor reviews, and open the reviews behind every finding.
- [Reply Quality](https://appreply.co/product/reply-quality): Check every published reply for wrong answers, language mistakes and off-brand tone against your own checklist.

## Solutions

- [Solutions overview](https://appreply.co/solutions): Alerts when ratings shift, weekly reports on what users say, and replies automated under approval rules.
- [Automated review replies](https://appreply.co/solutions/auto-replies): Rules on star rating, language, keywords, review length or featured status. Choose which replies publish on their own and which wait for a person.
- [Review trends and weekly reports](https://appreply.co/solutions/trends): Compare review topics across versions and markets and send weekly trend reports to Slack.
- [Rating alerts and spike detection](https://appreply.co/solutions/alerts): Catch rating drops, review spikes and review bombing and route them to the team that owns the app.

## By role

- [Customer support leaders](https://appreply.co/for/customer-support): Answer app reviews from one queue, draft replies from approved answers, and check published reply quality.
- [Mobile product managers](https://appreply.co/for/product-managers): What users report after each release, by version and market, with the source reviews.
- [Heads of mobile](https://appreply.co/for/head-of-mobile): Which apps and markets need attention across a portfolio.
- [Mobile game teams](https://appreply.co/for/games): Player complaints after a patch, rating changes, and replies in your studio's voice across games and languages.

## Integrations

- [Slack](https://appreply.co/integrations/slack): App review alerts in a Slack channel.
- [Discord](https://appreply.co/integrations/discord): App review alerts in a Discord channel.
- [Microsoft Teams](https://appreply.co/integrations/teams): App review alerts in Microsoft Teams.
- [All alert destinations](https://docs.appreply.co/review-management/alert-destinations.md): Slack, Discord, Telegram, Teams, email and custom webhooks.
- [Zendesk](https://docs.appreply.co/integrations/helpdesk/zendesk.md): Create Zendesk tickets from app reviews.
- [Intercom](https://docs.appreply.co/integrations/helpdesk/intercom.md): Create Intercom conversations from app reviews.

## Guides and research

- [Blog](https://appreply.co/blog)
- [App review reply rates 2026: what 100 top apps say back](https://appreply.co/blog/app-review-reply-benchmark)
- [How to reply to app store reviews: what to write on iOS and Google Play (2026)](https://appreply.co/blog/how-to-reply-to-app-store-reviews)
- [How to respond to negative app reviews: 12 graded examples](https://appreply.co/blog/how-to-respond-to-negative-app-reviews)
- [In-app review prompts for iOS and Android (2026)](https://appreply.co/blog/how-to-ask-for-app-reviews)
- [App Store Reviews 101: The Definitive Guide (2026)](https://appreply.co/blog/app-store-reviews-101)
- [Reply Quality: your reply rate is not a quality score](https://appreply.co/blog/ai-reply-quality-monitoring)

## Optional

- [About](https://appreply.co/about)
- [Contact](https://appreply.co/contact): help@appreply.co
- [Privacy policy](https://appreply.co/privacy)
- [Terms of service](https://appreply.co/terms)
- [Data processing agreement](https://appreply.co/dpa)