Integrating Apple App Store Connect

Learn how to integrate your App Store Connect account via secure email invitation

AppReply.co provides a simple and secure way to integrate your App Store Connect account using email invitation. This method is:

  • 🔒 Secure: No need to share API keys or passwords
  • ⚡ Quick: Takes less than 2 minutes to set up
  • 🔄 Reliable: Maintains stable connection with App Store

Integration Steps

1. Add Integration in AppReply

  1. Go to your organization's dashboard
  2. Navigate to "Applications" → "Add New Application"
  3. Search for your app in the list
  4. Choose "Email Integration Method" when prompted
  5. Tick "I have invited appstore@appreply.co to App Store Connect"
  6. Click "Add integration"

2. Invite AppReply to App Store Connect

  1. Log in to App Store Connect
  2. Go to "Users and Access"
  3. Click the "+" button to add a new user
  4. Enter the following details:
    • Email: appstore@appreply.co
    • First Name: AppReply
    • Last Name: Integration
    • Role: Customer Support (minimum required role)
    • Access: Select "Customer Support" role for your apps

3. Set App Permissions

For each app you want to manage:

  1. Click on "Apps"
  2. Select your application
  3. Ensure "Customer Support" role is assigned
  4. Save the changes

Access Levels

AppReply requires minimal permissions to function:

  • ✅ Read app information
  • ✅ Read customer reviews
  • ✅ Reply to reviews
  • ❌ No access to sensitive data
  • ❌ No ability to modify app settings

Verification Process

  1. Once you send the invitation, AppReply will automatically accept it
  2. Our system will verify the connection within 5-10 minutes
  3. You can now start setting up your automated responses

Troubleshooting

Common issues and solutions:

  • Auto-replies not working: Verify you used appstore@appreply.co exactly and that you have set up your rules
  • Access Errors: Ensure "Customer Support" role is assigned
  • Reviews Not Syncing: Check app permissions in App Store Connect

Security & Compliance

  • 🔐 AppReply uses dedicated secure email servers
  • 🛡️ All communications are encrypted
  • 📱 Access is limited to review management only
  • 🔄 AppReply respects Apple App Store Connect Guidelines and best practices

Need Help?

If you need assistance with the integration:

  1. Contact us at help@appreply.co
  2. Include a screenshot of your App Store Connect invitation settings
  3. Our team typically responds within 1 hour during business hours
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