Email Integration for Apple App Store Connect

AppReply.co provides email-based integration methods for managing app reviews across different platforms. This approach serves as:

• 🔍 An alternative when API integration isn't possible or preferred
• 🔒 A secure way to manage reviews without API keys
• ⚡ A quick setup option taking less than 2 minutes

Why Use Email Integration?

• No API keys required: Ideal if you don't have API access
• Works with multiple platforms: Compatible with various app stores
• Fallback option: Provides redundancy if API integrations encounter issues
• Simplified permissions: Requires minimal access to your app store accounts

Integration Methods

AppReply.co supports email integration for the following platforms:

Apple App Store (via App Store Connect)

1. Log in to App Store Connect
2. Go to "Users and Access"
3. Click the "+" button to add a new user
4. Enter the following details:
   • Email: appstore@appreply.co
   • First Name: AppReply
   • Last Name: Integration
   • Role: Customer Support (minimum required role)
   • Access: Select "Customer Support" role for your apps

Google Play Store

For Google Play, forward review notification emails to:

• Email: play@appreply.co

Adding the Integration in AppReply.co

1. Go to your organization's dashboard
2. Navigate to "Applications" → "Add New Application"
3. Search for your app in the list
4. Choose "Email Integration Method" when prompted
5. Select the platform and confirm you've set up email forwarding
6. Click "Add integration"

Access Levels

Email integration requires minimal permissions:

• ✅ Read app information
• ✅ Read customer reviews
• ✅ Reply to reviews (where applicable)
• ❌ No access to sensitive data
• ❌ No ability to modify app settings

Verification Process

1. Once you set up email forwarding, AppReply will begin processing reviews
2. Our system will verify the connection within 5-10 minutes
3. You can then start setting up your automated responses

Comparing Email vs. API Integration

| Feature | Email Integration | API Integration | |---------|------------------|----------------| | Setup complexity | Simple | Moderate | | Review sync speed | Depends on email delivery | Real-time | | Security requirements | Email access | API keys | | Permissions needed | Minimal | Specific roles | | Best for | Quick setup, API fallback | Production use |

Troubleshooting

Common issues and solutions:

• Emails not being processed: Verify you used the correct email address
• Access Errors: Ensure proper permissions are assigned
• Reviews Not Syncing: Check that notifications are enabled in your app store account

Need Help?

If you need assistance with email integration:

1. Contact us at help@appreply.co
2. Include details about which platform you're integrating
3. Our team typically responds within 1 hour during business hours