AI agents answer reviews in 100+ languages from your help docs, flag the complaints that are growing, and check every reply, on autopilot.
Trusted by teams behind apps with 1.7B+ combined downloads
“An awesome platform that helped me automate replies to reviews for all my apps.”
App review management
Choose which reviews to answer and turn on automatic publishing per rule. MAX, the reply agent, writes replies using your help docs and approved answers in the reviewer’s language. Require approval for any reviews you want a person to check, and see how many reviews got an answer and which rule sent it.
Your help docs and approved replies help MAX draft answers for your team. Customer data is not used to train shared AI models.
App review analysis
Review analytics groups feedback by topic and flags the ones that need attention. Open a topic to see what reviewers report, how many there are and when it spiked, then open the reviews behind it.
Ask in plain words. RADAR, the AI agent, answers with a sentence and a chart, and counts the reviews behind every number.
App review monitoring
Set alerts for low ratings, keywords or topics like crashes after an update, and matching reviews post to Slack, Teams, Discord, Telegram, or email. Each arrives with its star rating and a translation beside the original, so your team hears about it before the next check-in.
Hardened on 100,000+ automatic replies a month, across daily review work, launches, and live events. Observed figures, not guarantees or plan allowances.
A fast reply can still miss the complaint, invent a refund policy or answer in the wrong language. AppReply checks published replies against your scorecard and sends the failures back to your team.
Choose your checks and pass mark in a scorecard, then turn on a monitor. It automatically checks the AI and human replies you select after publishing. Mark serious mistakes as critical so a polite tone cannot cancel out a wrong answer.
Failed checks collect in one queue. Open a flagged reply to read the original review, the answer, and the text behind each result. Your team can focus on what needs a second look without reading every reply.
Compare replies with your team’s past writing in the same language. See each language held to its own usual tone, so a drift in one language shows even when English still matches. AppReply shows when there is too little history to compare.
FAQ
The work of reading, understanding, and answering the reviews your apps collect across every store and market. In practice that is three jobs: monitoring, so no review goes unseen; analysis, so recurring complaints reach the product team; and replying, in the reviewer’s language and fast enough that they still care. AppReply does all three from the same reviews.
App and game teams with more reviews than they can answer by hand, who care how every reply reads, and who need replies in many languages. That is what AppReply does best: it answers in 100+ languages, in your team’s own tone in each one, and checks published replies against your quality checklist.
Apple App Store, Google Play, Samsung Galaxy Store, Huawei AppGallery, and RuStore. Read reviews together, filter by app or language, and see which ones still need a reply.
Connect in 3 clicks: choose Connect with Google, pick your account, and approve access. Your Google Play account only needs permission to view app information and reply to reviews, not admin rights. No service-account files to create or upload.
No. MAX, our reply agent, uses your help docs and approved replies to draft answers for your account. Customer data is not used to train shared AI models.
You choose per rule. Each automation can require manual approval or publish automatically, and you can preview a rule against recent reviews before enabling it.
Choose which published replies to check and write a scorecard: your list of quality checks. Does the reply answer the complaint, use the right language, stick to your product facts? Turn on a monitor, and replies that fail land in a queue with the reason and the supporting text. A reply rate tells you how many replies went out. This queue shows which of the replies you chose to check need a second look.
AppReply has handled 1,000+ reviews a day and sustained 1,000+ replies a day per app during launches and live events. These are observed operating volumes, not monthly plan allowances. Your plan sets how many replies you can publish.
Pro includes review analytics, smart alerts, AI drafts using your help docs and approved answers, and Reply Quality checks. Enterprise adds capacity, managed setup, and service.
Connect an app and preview your first reply rule in minutes. Replies, review analytics and quality checks are all in the trial.
