App review integrations for the tools your team uses.

Send new reviews and summaries to Slack, Microsoft Teams, Discord, Telegram, email or a webhook. Turn the reviews that need support into Zendesk tickets or Intercom conversations.

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Trusted by teams behind apps with 1.7B+ combined downloads

Pick where your reviews should go.

Chat apps and email keep the team in the loop. Webhooks feed your own tools. Helpdesks give support a ticket to work on.

Team chat

Slack

The AppReply Alerts app posts reviews, translated if you choose, to the channel you pick. It asks only for permission to post there.

Get reviews in Slack

Team chat

Microsoft Teams

Add the AppReply Alerts app to Teams. Reviews arrive as cards in a team, a group chat or your own chat.

Get reviews in Teams

Team chat

Discord

Reviews post to a channel through a Discord webhook. There is no bot to add to your server.

Get reviews in Discord

Team chat

Open a one-time link and the AppReply bot connects your direct chat or a group.

Get reviews in Telegram

Developers

Webhooks

Each alert goes to your HTTPS URL as a JSON body. Build your own routing, storage or reports on top.

See the webhook payload

Helpdesk

Zendesk

Turn a review into a Zendesk ticket by hand, or by rule on Pro. Its status syncs back to the review.

Turn reviews into tickets

Helpdesk

Intercom

Turn a review into an Intercom conversation. The reply to the reviewer still goes out from AppReply.

Send reviews to Intercom

What each channel receives

Every channel works on every plan. Email gets alerts and summaries at the addresses you list, but no rating-change alerts. Rating-change alerts need review analytics, which covers App Store and Google Play apps.

What Slack, Microsoft Teams, Discord, Telegram, webhooks and email receive from AppReply
	Slack	Teams	Discord	Telegram	Webhooks	Email
Review alerts	Messages	Cards	Embeds	Formatted text	JSON	Emails
Grouped alerts	Hourly or daily	Hourly or daily	Hourly or daily	Hourly or daily	Hourly or daily	Hourly or daily
Summaries	Daily, weekly or monthly	Daily, weekly or monthly	Daily, weekly or monthly	Daily, weekly or monthly	Daily, weekly or monthly	Daily, weekly or monthly
Rating-change alerts	The full alert	Headline and link	Headline and link	Headline and link	Headline and link	Not sent
Reply from the message	No, it links to AppReply	No, buttons open AppReply	No, reply in AppReply	No, it links to AppReply	No, reply in AppReply	No, it links to AppReply
How you connect	Connect a chat app, then pick a channel	Install the app, then open its setup link	Connect a chat app, then pick a channel	Open a one-time link	Add channel, then paste an HTTPS URL	Add channel, then add the addresses

Review alerts

Slack: Messages
Teams: Cards
Discord: Embeds
Telegram: Formatted text
Webhooks: JSON
Email: Emails

Grouped alerts

Slack: Hourly or daily
Teams: Hourly or daily
Discord: Hourly or daily
Telegram: Hourly or daily
Webhooks: Hourly or daily
Email: Hourly or daily

Summaries

Slack: Daily, weekly or monthly
Teams: Daily, weekly or monthly
Discord: Daily, weekly or monthly
Telegram: Daily, weekly or monthly
Webhooks: Daily, weekly or monthly
Email: Daily, weekly or monthly

Rating-change alerts

Slack: The full alert
Teams: Headline and link
Discord: Headline and link
Telegram: Headline and link
Webhooks: Headline and link
Email: Not sent

Reply from the message

Slack: No, it links to AppReply
Teams: No, buttons open AppReply
Discord: No, reply in AppReply
Telegram: No, it links to AppReply
Webhooks: No, reply in AppReply
Email: No, it links to AppReply

How you connect

Slack: Connect a chat app, then pick a channel
Teams: Install the app, then open its setup link
Discord: Connect a chat app, then pick a channel
Telegram: Open a one-time link
Webhooks: Add channel, then paste an HTTPS URL
Email: Add channel, then add the addresses

FAQ

Questions about integrations

Which integrations does AppReply have?

Slack, Microsoft Teams, Discord, Telegram, webhooks and email carry alerts and summaries. Zendesk and Intercom turn reviews into support tickets and conversations.

Can I reply to reviews from Slack or Teams?

No. The chat apps only deliver messages. Replies are written, approved and published in AppReply, and messages in Slack, Teams and Telegram link straight there.

Do integrations cost extra?

No. Every channel works on every plan, and Zendesk or Intercom can be connected on any plan. Helpdesk ticket rules need Pro. Rating-change and complaint-spike alerts need review analytics.

What do the Zendesk and Intercom integrations do?

They hand a review to your support team. It becomes a Zendesk ticket or an Intercom conversation, and its status shows on the review in AppReply. The reply to the reviewer is still published from AppReply.

Which app stores feed the alerts?

Review alerts cover the Apple App Store, Google Play, Samsung Galaxy Store and Huawei AppGallery. Galaxy Store and AppGallery come with Standard and higher plans, and their alerts cover the reviews AppReply has loaded. Topic conditions and rating-change alerts cover App Store and Google Play apps only. RuStore, which is on the Pro and Enterprise plans, is not available in alerts or summaries. You can still read its reviews in AppReply and reply by hand.

Can one alert go to several places?

Yes. One rule can post to several channels at once, such as a Slack channel, a Telegram chat and a webhook.

Alert rules, setup guides and supported stores

Put reviews where your team will see them.

Connect an app, add a channel, and send a test message.

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