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Keep up when reviews pile up.
Set your rules once. AppReply writes and publishes answers in 100+ languages from your product knowledge and approved replies, through everyday work and busy launches. Your team steps in for the reviews you choose.
AI replies and Reply Quality included on Pro
Replying for teams behind apps with 1.7B+ combined downloads
Answer the question without starting from scratch.
A user reports a familiar issue. Your rule matches the review by topic, rating, or language. MAX, AppReply’s AI reply assistant, uses your product guidance and approved answers to draft a reply. Use a saved template for a fixed answer, or AI instructions when the wording needs to fit the review.
Switch it on. Let the rules do the work.
Preview a rule on recent reviews, then enable automatic publishing. Matching reviews get answered as they arrive. Keep approval on any rule that needs a person’s final say. Turn on a Reply Quality monitor to check published replies in the background and flag answers that fail your checks.
“Before AppReply, we were replying to maybe 10–15% of reviews. Now it’s over 90% and our global rating has held at 4.8.”
Built for busy launches.
AppReply has sustained 1,000+ replies a day per app during launch and live-event peaks. These figures describe observed performance; reply allowances depend on your plan.
- 100,000+
- replies handled monthly
- <10 min
- average time to reply
- 1,000+
- replies a day per app
FAQ
Questions about auto-replies
What can an auto-reply rule match?
Choose reviews by rating, language, keywords, topic, country, store, length, or whether the review appears on your store listing. Reply with a saved template, AI instructions, or a mix of both.
Can replies require approval?
Yes. Choose manual approval or automatic publishing on each rule and preview the result against recent reviews before enabling it.
Where does the AI get its answers?
MAX, AppReply’s AI reply assistant, uses relevant approved replies and product knowledge from your own account for each draft. Customer data is not used to train shared AI models.
How many replies a day can AppReply handle?
AppReply has sustained 1,000+ replies a day per app through launch and live-event peaks. This is observed operating performance; your monthly reply allowance depends on your plan.
How does Reply Quality fit into auto-replies?
You define what a good reply must do in a scorecard and choose which published replies to check. Reply Quality checks those replies and flags failures for your team to review. It checks replies after publication.
See how your next review could be answered.
Connect your app and preview a reply rule against recent reviews.
MAX and Reply Quality included on Pro · 10-day trial · No credit card