Your rating dropped. Know what to investigate.

After a release, you need to know whether users found a problem. AppReply checks rating changes and review spikes, then sends an alert with its assessment and the reviews behind it.

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Review anomalies and trending topics side by side: each flagged topic with the day it fired, how many reviews it carried, and how far above its baseline it ran.

Through launch and live-event peaks, AppReply keeps reading 1,000+ reviews a day

Check what caused the change before acting.

A rating drop may reflect a new complaint, a coordinated review campaign, older reviews added by the store, or users editing their ratings. AppReply labels the change so your team has a starting point. Open the original reviews to check what happened and decide what needs action.

A flagged change opened to its evidence: disconnects mid-match marked as needing attention, with the summary of what reviewers reported, 686 reviews at 2.4 stars, the volume and sentiment trend, the country breakdown, and the five reviews behind it.

Put the alert where the right team will see it.

Send alerts to Slack, Teams, Discord, Telegram, or a webhook. Choose the destination by app, country, language, severity, or type of change. The team can open the linked reviews from its alert instead of searching store consoles to reconstruct the problem.

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The destination picker: a Slack channel, a Telegram support line, a team email address and a second Slack workspace, with the option to add Discord, Teams, another Slack, email or a webhook.

Send a summary for everything that is not urgent.

An alert interrupts your team. A scheduled summary does not. Choose daily, weekly, or monthly, then pick what the email carries: the two-line TL;DR, the period stats, urgent issues with the number of reviews behind each one, and the top themes with a recommendation and a quote. A section with nothing to say that period is left out.

A weekly summary being built: the cadence set to Monday to Sunday, four of eight sections switched on, and the email preview beside it showing the TL;DR, 218 reviews at 4.39 stars with 95.9 percent replied, two urgent issues, and the themes behind them.

FAQ

Questions about smart alerts

How do review alerts fit into app reputation management?

They are the early-warning half of it. Damage to a listing usually starts as a change nobody saw: one-star reviews spiking after a release, a coordinated wave, or one market sliding while the global average holds. AppReply labels the change, routes it to the team that owns the app, and keeps the reviews attached.

What can cause a rating alert?

AppReply checks for product-related review spikes, coordinated review bombing, a burst of one-star reviews, older reviews added by the store, and changes to existing ratings. It labels the change and keeps the reviews available so your team can check its assessment.

Where can alerts be delivered?

Send alerts to Slack, Discord, Microsoft Teams, Telegram, or a webhook. Each alert includes the type of change, its severity, the language, and links to the reviews behind it.

Can each team receive different events?

Yes. Choose which changes each team receives by type, severity, language, country, or app, then set the destination. For example, send changes for one app to the team responsible for it.

What is the difference between an alert and a summary?

An alert fires when something changes and is meant to interrupt. A summary is scheduled daily, weekly, or monthly and collects the period into one email or channel post: a short TL;DR, the review and rating stats, urgent issues with their reviews, and the themes that came up. Choose the sections; one with nothing to report is left out.

Set up alerts before your next release.

Connect an app and choose which changes should reach your team.

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Send a summary for everything that is not urgent.