Compare feedback before and after the patch
Compare review topics across two versions. See which complaints grew or fell, then open the source reviews to understand what players experienced. Use those findings when planning the next fix.
What players say after the patch.
Track complaints by game, version, and market. Read the reviews behind a rating drop, then use your studio’s approved answers to reply across languages.
New: RADAR analytics and Reply Quality · Included on Pro
Through launch and live-event peaks, AppReply keeps reading 1,000+ reviews a day
Find out what is behind the rating drop.
A balance patch lands and the rating falls. AppReply checks for patterns such as coordinated feedback, older reviews arriving late, or changed ratings, then sends an alert with the source reviews. Read what players raised before deciding whether to fix a bug, revisit the balance, or explain the change.
Your studio’s voice. Even on launch day.
MAX uses your product information and approved replies to draft player responses. Choose which rules publish automatically and which need approval. New Reply Quality monitors check published replies against your standards, including voice by language when enough reply history is available.
See what players report after each update.
New RADAR review analytics groups feedback into topics and lets you compare versions and markets. Find out whether players are reporting more crashes, raising balance concerns, or asking for a feature.
Five supported stores
Where the alert lands
A rating alert with the reviews attached
See whether a drop looks like a coordinated burst or a change in existing reviews. Coordinated feedback can still reveal a problem with the game or player trust; the source reviews help your team decide.
Review trendsCoordinated feedbackOlder reviewsChanged ratings
Set reply rules for each title
Reuse one rule across several titles, or set a separate rule for a game with different needs. Choose approval for sensitive replies while routine responses continue under their own rules.
Find the markets behind a rating change
Break ratings down by language and country. Check whether a drop spans your player base or is concentrated in one market, then read the reviews from that group.
Answer the reviews new players see first
Featured review detection shows which reviews appear on your store listing in each country. Filter for them or target them with a reply rule so your team can address the feedback potential players see, including the older ones a recency window would skip.
Featured tabPer countryReply rule targetingNo age limit
How to get ready before the next patch.
Connect your games, add your product information, and preview reply rules against recent reviews before the next busy week.
10-day Pro trial · No credit card
Connect the titles you ship
Bring reviews from your games across the five supported stores into one feed. Filter by title, store, language, or rating.
Add your game knowledge and approved replies
Give MAX the product information and answers your team trusts. Check sample drafts for accurate advice and the tone you use with players.
Choose which changes should alert the team
Set alert rules by app and type of rating change. Send the reviews to the channel where your community and product teams can investigate together.
Preview a reply rule before turning it on
Choose the titles, ratings, languages, or keywords a rule should match. Test it against recent reviews, check the drafts, and decide whether to require approval.
Built for launch week.
AppReply has handled these review volumes during peak operations. The same review and reply tools support your team through launches, content updates, and live events.
- 1,000+
- reviews a day at peak volume
- 1,000+
- replies a day per app
- <10 min
- average time to reply
FAQ
Questions from game teams
Does a review bomb mean the feedback can be ignored?
No. A coordinated wave of negative reviews can still point to a real problem with a patch, pricing, or player trust. AppReply helps identify the pattern and shows the reviews behind it. Your team decides what needs investigation and how to respond.
How does AppReply help investigate a rating drop?
AppReply looks for patterns such as a coordinated burst, older reviews arriving from a store, or users changing existing ratings. Alerts include the classification and source reviews. Treat the classification as a starting point, then read the feedback to decide whether the build, game design, or player communication needs attention.
Does AppReply cover Steam?
No. AppReply supports mobile games on the Apple App Store, Google Play, Samsung Galaxy Store, Huawei AppGallery, and RuStore.
Can replies keep a studio voice rather than a support voice?
MAX drafts using your product information and approved replies. Reply Quality checks AI drafts against your studio’s standards before they publish, and published replies covered by an active monitor after. Voice checks work by language and require enough reply history to establish a baseline.
How does this work across a portfolio of titles?
Choose which titles each reply rule covers. Reuse a rule across several apps or create a separate rule for one title, with its own approval setting. Route alerts by app so each team receives the reviews it owns.