The AppReply changelog.

September 20, 2026

Review analytics on the Standard plan

Standard now includes review analytics on built-in topics. Custom topics and topic detection stay on Pro.

September 17, 2026

Topic conditions in alert rules

An alert rule can now match on the topics that review analytics detects, alongside stars, language and keywords. Topic conditions work for App Store and Google Play apps.

September 17, 2026

Invoices inside AppReply

Owners and account managers can open Billing, then Invoices, to see recent invoices and download each one as a PDF.

September 16, 2026

Hourly and daily digests for alerts

Each alert rule has a How often setting. Send matching reviews within about 15 minutes, or group them into an hourly digest or a daily digest at 09:00 UTC.

September 9, 2026

Reply Quality grades published replies against your scorecard

On Pro, turn scoring on for an App Store or Google Play app and Reply Quality grades each published reply against a scorecard you write, with the exact words behind every verdict. Flagged replies land in a queue your team can work through.

August 25, 2026

Review alerts by email

Email is now an alert channel. Add one or more addresses under Alerts, then Channels, and your alert rules can send matching reviews there.

August 25, 2026

Write knowledge base articles in AppReply

A rich-text editor lets you write knowledge base articles directly, next to the files you upload and the URLs AppReply crawls.

July 13, 2026

Reply rules can answer featured reviews

On Pro, a toggle lets any reply rule also answer featured reviews on Google Play and the App Store, however old the review is. Reply drafts also became faster.

July 1, 2026

Performance dashboards and AI reply disclosure

Performance dashboards show how ratings change after a reply, with AI and human replies side by side. You can also add your own disclosure note to replies that AI posts, with wording for each language.

April 23, 2026

AppReply MAX: live URL sources and approved-reply memory

On Pro, paste a help center URL and AppReply crawls it, indexes it and keeps it in sync on a schedule you choose. MAX can also draw on the replies your team has already approved when it drafts a new one.

April 8, 2026

Zendesk and Intercom for reviews that need support

Turn a review into a Zendesk ticket or an Intercom conversation by hand, or by rule on Pro. Ticket status syncs back to the review, and the reply is still published from AppReply.

March 22, 2026

RuStore joins the supported stores

Connect a RuStore app with an API key to read its reviews in AppReply and reply by hand. RuStore is included on the Pro and Enterprise plans.

March 10, 2026

Samsung Galaxy Store, Huawei AppGallery and Telegram alerts

Reviews from Samsung Galaxy Store and Huawei AppGallery arrive in the same feed as your other stores, with replies. Telegram became an alert destination, and Google Play apps can connect through a Google sign-in.

January 28, 2026

AI review summaries, similar reviews and weekly Slack summaries

Summarize any filtered set of reviews across one app or several, check a custom topic, and find reviews similar to the one you are reading. Weekly summaries can post to a Slack channel.

January 14, 2026

AppReply 1.0: featured reviews, approval mode and review history

AppReply 1.0 detects featured reviews, can hold automatic replies for approval, runs one reply rule across several apps, and keeps a history of every change to a review.