App reviews in your Front shared inbox.

AppReply emails the reviews you choose to a Front email channel, and each one arrives as a conversation. Reply from Front, and AppReply posts the reply to the App Store, Google Play or Galaxy Store.

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A Front conversation in a shared inbox, made from a four-star Google Play review of AppReply Browser: the sender Dana Reyes Google Play review, and the review email with the rating, review text, author, date, app version, country and language, a link to open it in AppReply and the reply instructions.

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Route the reviews that need support into Front.

A ticket rule emails bug reports to your channel address, and each one becomes a conversation in the shared inbox. Everything else stays in AppReply.

App StoreiOS★★★★★Payment failed twice.
Google PlayAndroid★★★★★Reading list lost offline.
Galaxy StoreAndroid★★★★★Stuck on the splash screen.

Bugs to Front

If: 2 stars or fewerEnglishAppReply Browser
Then: Create a Front conversation

Front

OpenApp Review: ★ 1/5 · AppReply Browser#3301 · App Store · iOS
OpenApp Review: ★★ 2/5 · AppReply Browser#3302 · Google Play · Android
ArchivedApp Review: ★ 1/5 · AppReply Browser#3303 · Galaxy Store · Android

Replies sent from Front go to the store

Copy the channel address. Accept once.

Find the Forward address
In Front, open Settings, then Channels, and the email channel of your shared inbox. On its Settings tab, copy the address in the Forward field. It ends in in.frontapp.com.
Paste it in AppReply
Open Integrations, click Connect under Helpdesk connections and choose Front. Paste the address into Front channel address and click Send confirmation. If your own support address already delivers to that channel, you can paste that instead.
Accept in Front
Open the confirmation conversation, click Accept the integration and press Accept.
Send reviews
Use Create ticket on a review. On Pro, add a ticket rule.

The Connect Front dialog in AppReply: two steps to copy the Forward address of the shared inbox’s email channel, and an example address ending in in.frontapp.com in the Front channel address field.

Nothing to install in Front.

No app or API token in Front. AppReply emails the channel you accepted and posts only replies to its own review emails.

Confirm the inbox from inside Front.

No review goes out until someone with access to the inbox accepts. The confirmation arrives as a conversation, Confirm AppReply reviews for this address: click Accept the integration and press Accept within 7 days. Then choose Create ticket on any review, or on Pro let a ticket rule send the ones that match by stars, app, language, keywords or length.

AppReply for support teams App review alerts for chat

The confirmation email as a Front conversation: from AppReply, subject Confirm AppReply reviews for this address, with the Accept the integration link and a note that no reviews are sent until you accept and the link works for 7 days.

Reply, not comment. AppReply leaves the footer out.

The agent presses Reply on the review email and writes the answer, and AppReply posts it to the store. On plans where Front adds a Sent from Front footer under replies, AppReply removes it before posting. The channel must be able to send email, or agents cannot reply at all.

Explore Respond

An agent’s reply in Front to the review email from Dana Reyes Google Play review: Thanks, Dana. An offline reading list is on our roadmap for early next year. Under it, Front’s own Sent from Front footer, which AppReply leaves out of the posted reply.

Questions about Front

Do I need a Front API token?

No. Front receives reviews on an email channel, and agents reply by email. AppReply needs the channel’s address and one accepted confirmation.

Which address do I paste?

The Forward address of the shared inbox’s email channel, which ends in in.frontapp.com. If your own support address already delivers to that channel, that address works too.

Is the Sent from Front footer posted?

No. AppReply leaves it out. An agent’s own signature is posted unless it follows a line with only -- on it, so agents should remove it.

Can a comment be posted by mistake?

Only a reply to the review email is posted. Agents use Reply, not a comment.

How long can a reply be?

Up to the store’s limit: 350 characters on Google Play, 2,000 on the App Store and 700 on Galaxy Store. Replies to AppGallery and RuStore reviews are not taken by email: answer those in AppReply. A longer reply is not cut. The agent gets a note that says why it was not posted and replies again.

What if Front sends an automatic reply?

AppReply ignores mail marked as automatic. A reply that arrives within two minutes of the review email is not posted either, and the agent gets a note to send it again. Switch off automatic replies for these emails anyway.

Does the conversation status show in AppReply?

No. AppReply does not read or change Front conversations. Once a reply is queued, the review’s ticket in AppReply is marked resolved.

Which plan includes Front?

You can connect Front and use Create ticket on any plan. Ticket rules need Pro, and the 10-day Pro trial includes them. Replies posted from Front count toward your plan’s replies.