Send app reviews to any helpdesk by email.

If your helpdesk makes tickets from email, or your team shares one support inbox, AppReply can email it each review you choose. A reply to that email is posted to the store as your reply.

Connect your helpdesk Book a demo

Works on every plan · No credit card

The AppReply page behind the confirmation link: Send app reviews from AppReply to this address?, the address, a note that reviews sent by hand or by a ticket rule arrive as new tickets and that nothing is sent until you accept, and the Accept button.

Trusted by teams behind apps with 1.7B+ combined downloads

Pick the reviews your support inbox should get.

A ticket rule emails bug reports to the address you confirmed. Your helpdesk opens a ticket for each one, or they wait in the shared inbox. The rest stay in AppReply.

App StoreiOS★★★★★Export to PDF is blank.
Google PlayAndroid★★★★★Dark mode resets daily.
Galaxy StoreAndroid★★★★★Cannot restore my purchase.

Bugs to support

If: 2 stars or fewerEnglishAppReply Browser
Then: Email the review to support

Any helpdesk by email

OpenApp Review: ★ 1/5 · AppReply Browser#4120 · App Store · iOS
OpenApp Review: ★★ 2/5 · AppReply Browser#4121 · Google Play · Android
ClosedApp Review: ★ 1/5 · AppReply Browser#4122 · Galaxy Store · Android

Replies to the email go to the store

Paste any address. Accept it where it lands.

Choose the address
Use the address your helpdesk turns into tickets, or a shared inbox only your support team can read. Never a mailing list with a public archive.
Connect it
Open Integrations, click Connect under Helpdesk connections and choose Other helpdesk or inbox. Paste the address into Email address and click Send confirmation.
Accept
Open the confirmation email where it arrives and press Accept. Nothing is sent before that.
Switch off automatic replies
Turn off acknowledgements, solved notices and surveys for these emails. Then send reviews with Create ticket or, on Pro, a ticket rule.

Email in, email out. Nothing else.

AppReply needs no API key, app or login to your helpdesk. It emails the address someone accepted, and only replies to its own review emails can reach the store.

One email per review, sent where your team already works.

Choose Create ticket on a review and pick Other helpdesk or inbox, or on Pro let a ticket rule send them. Each review comes from its own sender address, so your helpdesk files every reviewer as a separate contact. The email holds the stars, app and store, the review, a translation when there is one, the author, date, app version, country, language and a link back to AppReply.

AppReply for support teams App review alerts for chat

The Create Helpdesk Ticket dialog with the Helpdesk list open: Other helpdesk or inbox chosen, and Front, Help Scout, Freshdesk and Salesforce below it.

Reply to the email, and the reviewer sees it in the store.

Whoever answers the review email, from the helpdesk or the inbox, writes above the quoted review. Everything there is posted, a signature too, unless it follows a line with only -- on it. Replies to Huawei AppGallery and RuStore reviews are not taken this way, because those stores do not allow changing a reply: answer those reviews in AppReply.

Explore Respond

Questions about sending reviews by email

Which helpdesks does it work with?

Any helpdesk that makes a ticket from an email and lets agents answer by email, and any shared inbox. Freshdesk, Help Scout, Front and Salesforce have their own options with setup steps of their own.

Can I reply from my normal mailbox?

Yes. Point this option at that mailbox and reply to the review emails from it. Addresses on appreply.co are refused.

Why are AppGallery and RuStore replies not taken?

Those stores do not allow changing a reply once it is posted. AppReply still emails those reviews, and the email says to answer them in AppReply.

What stops an automatic reply from being posted?

AppReply ignores mail marked as automatic and anything within 30 seconds of one of its own notes. A reply within two minutes of the review email is not posted: the sender gets a note and can send it again. Switch off automatic replies for these emails as well.

What if a reply cannot be posted?

AppReply emails back a short note that starts with AppReply did not post your reply and says why, at most five a day for each ticket. Answer the note or the review email with the corrected text.

Does AppReply read the rest of the inbox?

No. It only receives the emails people send in reply to its own review emails.

Can I connect this and a named helpdesk at once?

Yes. A workspace can have one connection per helpdesk, and several different helpdesks at the same time. If two ticket rules match a review, both helpdesks get it.

Reviews stopped arriving. What now?

Look in the spam folder and allow the domain reviews.appreply.co, which every review email comes from.

Which plan includes it?

Connecting and Create ticket work on every plan. Ticket rules need Pro. Replies posted by email count toward the plan’s replies.