Integrating Google Play Console

AppReply.co uses Google Play's official API to securely connect to your app's reviews. This integration requires setting up a service account with minimal permissions.

Prerequisites

Before you begin, ensure you have:

• Access to Google Cloud Console
• Owner or Admin access to your Google Play Console
• Your app published on Google Play Store

Step-by-Step Integration

1. Create a Google Cloud Project

1. Go to Google Cloud Console
2. Click "Select a project" → "New Project"
3. Name your project (e.g., "AppReply Integration")
4. Click "Create"

2. Enable Required APIs

1. In your new project, go to "APIs & Services" → "Library"
2. Search for and enable these APIs:
   • "Google Play Android Developer API"
   • "Google Play Developer Reporting API"

3. Create Service Account

1. Go to "IAM & Admin" → "Service Accounts"
2. Click "Create Service Account"
3. Fill in the details:
   • Name: "AppReply Integration"
   • ID: Will be auto-generated
   • Description: "Service account for AppReply.co integration"
4. Click "Create and Continue"
5. Skip role assignment (roles will be set in Play Console)
6. Click "Done"

4. Generate JSON Key

1. Find your new service account in the list
2. Click the three dots (⋮) → "Manage keys"
3. Click "Add Key" → "Create new key"
4. Select "JSON" format
5. Click "Create" to download the key file
   • Keep this file secure - it contains sensitive credentials
   • You'll need to upload this file to AppReply.co

5. Link to Play Console

1. Open Google Play Console
2. Go to "Users and permissions" (left sidebar)
3. Click the "API access" tab
4. Under "Service accounts", find your newly created service account
5. Click "Grant access"
6. Configure permissions:
   • Select "App permissions" → "View app information and download bulk reports"
   • Enable "Reply to reviews" permission
   • Select your apps or "Select all current and future apps"
7. Click "Invite user" to save changes

6. Complete Integration in AppReply

1. Log in to AppReply.co
2. Go to "Settings" → "Integrations"
3. Click "Add Integration" → "Google Play"
4. Upload the JSON key file you downloaded earlier
5. Select the apps you want to manage
6. Click "Connect"

Verification

After setup, AppReply.co will:

1. Verify the service account credentials
2. Test the connection to Google Play
3. Start syncing your reviews (usually within 5-15 minutes)

Troubleshooting

If you encounter issues:

Common Problems

• API Not Enabled: Ensure both required APIs are enabled in Google Cloud Console
• Permission Errors: Verify service account has "Reply to reviews" permission in Play Console
• Connection Failed: Check if the JSON key is correctly uploaded and not expired

Security Notes

• The service account only needs minimal permissions to function
• You can revoke access anytime in Google Play Console
• AppReply.co encrypts your credentials and never shares them

Need Help?

Our support team is ready to assist:

• Email: support@appreply.co
• Response time: Usually within 1 hour during business hours
• Include screenshots of your Play Console settings for faster assistance