Indrit Kello

Software Engineer

Software engineer based in Oslo. Builds AppReply's AI systems, from reply automation and quality checks to review analytics and store integrations.

AI Auto-RepliesReply QualityReview AutomationReview AnalyticsApp Store IntegrationsLLM Evaluation

Articles by Indrit Kello

State of app review replies, Q3 2026 pilot edition: 11.5% of low-star reviews answered, 42.3% of replies are exact repeats, 1 in 4 replies miss the point, a 6.8 hour median wait, and 76 apps split between answering none and answering almost all

Review Management

App review reply rates 2026: what 100 top apps say back

Stores now read how you reply. Our 2026 study of 89,330 low-star reviews across 100 top apps: 8 in 9 got no reply, 42% of replies were repeats.

Indrit KelloSeptember 19, 2026

The AppReply Performance dashboard for a mobile game: 92% of reviews answered, 7.3K auto replies, an 87% automation score, and weekly reply coverage split by auto-reply rule

Guides

AI auto-replies for App Store and Google Play reviews: how to get reply quality close to 100%

How to automatically reply to App Store and Google Play reviews without breaking brand rules. The setup that gets AI replies for mobile apps and games close to 100% quality: approved examples, current docs, narrow rules, a scorecard checked before publishing, and flags you read.

Indrit KelloSeptember 18, 2026